Delivery Policy

• Free delivery is available for purchases above $400 for all bulk items and purchases above $200 for all package deliverable items. For purchases below these amounts, a delivery fee of $15 (package size items) & $60 (Bulk items) will be levied for a single location within Singapore.
  
  
• Light Avenue will make (1) ONE attempt to deliver goods to the address indicated on the delivery order.
  
  
• All subsequent delivery attempt(s) will incur a charge of $60 per trip.
  
  
• For Rearrangement of Delivery / Installation service, a (7) days in advance notice is required. Light Avenue, would not be liable for delays caused.
  
  
• Customers are expected to inspect all goods upon delivery and report any missing or any defective items within 48 hours. No claims or compensation will be entertained after the goods have been received.
  
  
• Delivery dates and times are approximate. Delays will not be accepted as a reason for cancellation of any order.
  
  
• Light Avenue may cancel orders without notice or compensation under certain circumstances that are beyond our control, including but not limited to the inability to obtain materials, labour and supplies, strikes, lock outs and other forms of industrial actions or disputes, fires, flood, drought, weather conditions, war, civil, disturbance, act of God, or any other disruptions. In such circumstances, the deposit paid will be refunded without interest.
  
  
• All payments must be completed before delivery.
  
  
• Disposal of old furniture is not included (repair of other items outside of Light Avenue brand is not accepted) and must be managed by the customer.
  
  
• Light Avenue accepts no liability for any consequential loss or damage, however caused, during the delivery process.
  
  
• Failure to accept goods after one month from the confirmed delivery date, the order will be deemed cancelled and Light Avenue reserves the right to dispose of the goods as deemed fit.
  
  
• In the event that a customer’s order remains uncollected or delivery is deferred beyond the agreed-upon timeline of 6 months, Light Avenue reserves the right to charge a storage and holding fee of $160 per year. 

Delivery Terms and Conditions 

• The customer recognizes that despite Light Avenue’ careful handling, unexpected incidents may occur during delivery that could damage their property.
  
  
• The customer indemnifies Light Avenue, its staff, agents, and affiliates against any claims or costs due to damages incurred during delivery, such as scratches or dents.
  
  
• This indemnity covers damages caused by Light Avenue’ delivery team or third-party delivery services used by Light Avenue. 
  
  
• Light Avenue is not liable for any indirect damages from delivery, including loss of use, profits, or other economic losses.
  
  
• All Claims and damages from delivery cannot exceed the product selling price.
  
  
• This indemnity remains valid unless altered in writing by both Light Avenue and the customer.
  
  
• The customer is responsible for providing clear and accurate delivery details, including any obstacles or special requirements for safe delivery.