Warranty Policy

Warranty Policy

What is covered
 

  • Defects in manufacturing of materials used for the products at the time of delivery.


  • Any cosmetic defects must be reported within (2) calendar days from the date of delivery.
 

Coverage for such defects is at the discretion of Light Avenue.

Defects in the functionality of the products covered, including :

Lighting: Covers Lighting malfunction (Include flickering) and Led driver only.
 
Toilet Bowl: Defects with flushing system and seat cover – soft-closing seat cover.
 
Basin & Ceramic Products: Manufacturing defects, structural, cracks and glazing defects
 
Mixer Tap & Kitchen Sink Tap: Defects on cartridge and water leakage issues.
 
Water Heater: Manufacturing defects or malfunction of heater and water pump failure.
 
Vanity Cabinet & Mirror Cabinet: Manufacturing defects, Soft closing hinges, Water-resistant cabinet structure. Cosmetic damages/ flaws can only be claimed within (2) days from delivery date.
 
Ceiling Fan: Remote control failure, LED light kit, motor defects only.
 
Stove & Hood: Manufacturing defects of major components. Motors and stove ignition system (Changing of battery is not provided and has to be done by the customers.)
 
Wall Switch: Hardware malfunction and manufacturing defects only. Cosmetic damages / flaws can only be claimed within (2) days from delivery date.
 
Curtain & Blinds: Manufacture defects, faulty operating mechanisms (tracks, brackets, chains, rollers and gliders), motor and remote control failures (motorized system only), and installation defects by our installation team.

Power Track: Covers manufacture defects, defective electrical contacts, internal wiring faults and power track mechanism failures.
 
Mirror: Please inspect the mirror upon delivery. Any visible damage such as cracks, chips, or broken glass must be reported immediately or within (2) days upon receipt.
 
Bathroom Accessories: Manufacture defects, does not cover normal wear and tear, cosmetic finishes deterioration, chemical damages, misuse, or improper installation by third parties.
 
Kitchen Sink: Covers manufacturing defects only.
 
 

Terms of Warranty


  • Light Avenue reserves the right to determine eligibility for warranty claims and to decide whether a defective part should be repaired or replaced.


  • Depending on the severity of the issue, Light Avenue reserves the right to decide whether to send a technician onsite.


  • Due to overwhelming orders our response time is within 3-5 days.


  • Minor issues such as loose screws, removal of plastic labels or wrappers, and device resets may be handled by customers without onsite support.


  • Warranty covers manufacturing defects only, unless otherwise stated.


  • Damage caused by misuse, negligence, accidents, improper installation by third parties, unauthorized modifications, or normal wear and tear is not covered.


  • All products must be inspected upon delivery. Any visible damage (such as cracks, dents, chips, scratches, or missing parts) must be reported within 48 hours of delivery.


  • Warranty does not cover cosmetic damage reported after installation or use.


  • If a replacement is required in accordance with this warranty and the defective materials or merchandise has been discontinued or unavailable, Light Avenue reserves the right to substitute a similar item of equal value. Otherwise, the same product or material will be provided for replacement.
 
 

Note


  • The warranty is effective from the date of delivery.


  • Once the warranty has expired or claim falls outside coverage, a service fee of $60 covering transportation and labour will be required upfront to confirm on-site service appointments.


  • Additional charges for replacement parts will be borne by the customer if required.


  • The warranty is valid only for the original purchaser and is non-transferable. Benefits conferred by this warranty cannot be assigned or transferred, and no rights under these terms and conditions will extend to persons who are not the original purchasers.


  • The warranty will be void if the product has been misused, modified, improperly cleaned, or if Light Avenue determines that the warranty claim has been made in bad faith.
 
 
For Defective items
 
Light Avenue is committed to provide solutions and best customer service to all our customers.
 

  • Send a request to our Customer Service Team via WhatsApp – 9621 3772 or via email at Sales@Lightavenuesg.com.


  • Please prepare the Order Invoice Number and a photo of the defect and a brief explanation of the issue


  • Our Customer Service Team would recommend a feasible solution to you, should there be a repair and replacement part it may take up to 7 days to 2 months subjected to availability.
 
 
Warranty Ownership Transferability: The extended warranty coverage is non-transferable and applies only to the original purchaser listed in Light Avenue’ records.
 
 
Amendment and Termination: Light Avenue reserves the right to amend or terminate the extended warranty program at its discretion, with prior notification provided to warranty holders.

 

Warranty Claim Process

Light Avenue is dedicated to delivering high-quality customer service and effective solutions for all our customers.
 

  • To submit a warranty claim, please contact our customer service team via email at Sales@Lightavenuesg.com.


  • Please prepare the order invoice number, photos of the defect(s), and a brief description of the issue.


  • We will assess your claim and respond with a proposed solution, which may include repair, replacement, or refund. This process may take up to (7) business days for in-stock items and up to 60 business days for indent or customised items, depending on stock availability.


Note:

Light Avenue reserves the right to refuse any warranty claims if it believes that the claim is fraudulent or made in bad faith. 


Components replaced under this warranty may vary in colour and texture to the original due to batch and material availability over time.