Warranty & After-Sales Support
Light Avenue provides after-sales support for eligible products purchased directly from us. Warranty coverage and duration may vary by product and brand, so please refer to your sales order, invoice or product-specific warranty information for the applicable coverage.
What warranty generally covers
Warranty generally applies to manufacturing or functional defects, subject to the applicable product terms.
- Lighting: lighting malfunction, including flickering, and LED driver issues.
- Toilet bowls: flushing-system and soft-closing seat-cover defects.
- Basins and ceramic products: manufacturing, structural, crack and glazing defects.
- Mixer taps and kitchen taps: cartridge defects and water-leakage issues.
- Water heaters: manufacturing defects, heater malfunction and water-pump failure.
- Vanity and mirror cabinets: manufacturing defects, soft-closing hinges and water-resistant cabinet structure.
- Ceiling fans: remote control, LED light-kit and motor defects.
- Stoves and hoods: manufacturing defects involving major components, motors and stove ignition systems.
- Wall switches: hardware malfunction and manufacturing defects.
- Curtains and blinds: manufacturing defects, operating mechanisms, motor/remote failures for motorised systems, and installation defects by our installation team.
- Power tracks: manufacturing defects, defective electrical contacts, internal wiring faults and mechanism failures.
- Kitchen sinks: manufacturing defects.
Visible or cosmetic damage
Please inspect your products upon delivery. Visible damage such as cracks, dents, chips, scratches or missing parts should be reported within 48 hours of delivery. Cosmetic damage reported after installation or use may not be covered.
What is not covered
- Misuse, negligence or accidents.
- Improper installation by third parties.
- Unauthorised modifications.
- Improper cleaning or chemical damage.
- Normal wear and tear.
- Claims outside the applicable warranty period or coverage.
How to submit a warranty claim
Please prepare the following:
- Order or invoice number.
- Photos or videos showing the issue.
- A short description of the problem.
- Product model or identifying information where available.
Contact our Customer Service Team at sales@lightavenuesg.com. Our team will review the claim and recommend the next step, which may include troubleshooting, repair, replacement or another suitable solution.
Response and parts availability
Our usual response time for service-related cases is approximately 3–5 days. Where repair or replacement parts are required, processing may take longer depending on stock availability. In-stock cases may take up to 7 business days, while indent or customised items may take up to 60 business days.
Out-of-warranty service
If the applicable warranty has expired, or the issue falls outside warranty coverage, an on-site service fee of $60 covering transport and labour may be required upfront before an appointment is confirmed. Replacement parts, where required, are charged separately.
Replacement availability
If a covered replacement item or component has been discontinued or is unavailable, Light Avenue may provide a similar replacement of equivalent value where appropriate.
Important warranty notes
- Warranty begins from the date of delivery unless otherwise stated.
- Warranty is valid for the original purchaser and is non-transferable unless otherwise stated.
- Light Avenue reserves the right to assess warranty eligibility and determine whether repair, replacement or on-site service is appropriate.