HELP & SUPPORT
Frequently asked questions
Helpful answers for your next home upgrade.
Where can I visit Light Avenue?
Visit our two Singapore showrooms at TradeHub 21, 18 Boon Lay Way, #01-115, Singapore 609966, or Oxley Bizhub 2, 62 Ubi Road 1, #01-13/14, Singapore 408734. Both are open daily from 10:30 am to 8:30 pm.
Do I need an appointment to visit?
Walk-in visits are welcome. For a renovation or project discussion, contact us beforehand so our team can prepare relevant product information.
How do I book a consultant?
Use our contact form to share your product interests, preferred showroom and project details. Our team can help you compare suitable options and plan the next step.
What should I bring to a consultation?
Bring your floor plan, room measurements, product references and photos of your space, where available. These help our team understand your requirements.
Can I check installation requirements before ordering?
Yes. Send us the product model and photos or details of the installation location. Our team can advise on available options, requirements and applicable charges before you proceed.
Which products can I explore?
Explore lighting, ceiling fans, switches, bathroom fittings, kitchen products and water heaters. Contact our team if you need help comparing models, finishes or specifications.
How can I ask about delivery or product availability?
Share the product model, quantity and delivery location with our team before ordering. We can help you check availability and the arrangements for your order.
How do I get warranty or after-sales assistance?
Contact our team with your order reference, product model and a description or photos of the issue. Warranty coverage and service arrangements depend on the product and its applicable terms.
Need a little more guidance?
Speak with our team about your products, plans or installation needs.
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