Shipping policy

SHIPPING & DELIVERY POLICY

This Delivery Policy applies to eligible orders delivered by Light Avenue within Singapore.

DELIVERY CHARGES

Free delivery is available for:

• Bulk-item purchases above $400
• Package-deliverable purchases above $200

For orders below these thresholds:

• Package-size delivery: $15 per trip
• Bulk-item delivery: $60 per trip

The above rates apply to delivery to one location within Singapore.

DELIVERY ATTEMPTS

Light Avenue will make one delivery attempt to the address stated on the customer's order.

If the delivery cannot be completed due to circumstances relating to the customer or delivery location, subsequent delivery attempts may be charged at $60 per trip.

DELIVERY DATE & TIME

Delivery dates and times provided by Light Avenue are approximate and subject to logistics availability.

Customers should not arrange renovation works, contractors or other appointments based solely on an estimated delivery timing.

Delivery delays will not automatically qualify an order for cancellation.

DELIVERY CHANGES & RESCHEDULING

Customers should provide at least 7 days' advance notice for changes to delivery or installation arrangements.

Requests made within 3 days may be considered urgent requests and may be:

• Subject to availability
• Subject to approval
• Subject to additional charges

For delivery rescheduling, Light Avenue may offer alternative dates depending on logistics availability.

PAYMENT BEFORE DELIVERY

All outstanding payments must be completed before delivery.

Cash on Delivery is not accepted unless otherwise specifically approved.

PRE-ORDER DELIVERY

For pre-order items, Light Avenue may contact the customer approximately one month before the requested delivery date to confirm:

• Product details
• Delivery schedule
• Installation requirements
• Other relevant order information

Unconfirmed orders may be delayed.

INSPECTION UPON DELIVERY

Customers are required to inspect all goods upon delivery.

Please check:

• Product quantity
• Product model
• Product colour
• Product size
• Visible damage
• Missing parts
• Packaging condition

Any visible damage, missing goods, incorrect quantity or defects must be reported within 48 hours of delivery.

Where the purchaser is not available, the purchaser should appoint an authorized person to inspect the goods.

OLD PRODUCT DISPOSAL

Disposal of old furniture, appliances or other existing products is not included unless specifically stated in the order.

Any disposal service, where available, may incur additional charges.

UNSUCCESSFUL OR DEFERRED DELIVERY

If a customer fails to accept delivery within one month from the confirmed delivery date, Light Avenue may treat the order as cancelled and reserves the right to deal with the goods accordingly.

Where an order remains uncollected or delivery is deferred beyond the agreed timeline for 6 months or more, Light Avenue reserves the right to charge a storage and holding fee of $160 per year.

DELIVERY ACCESS

Customers are responsible for providing accurate delivery information and informing Light Avenue of any special delivery conditions, including:

• Restricted access
• Staircase access
• Lift restrictions
• Loading restrictions
• Narrow entrances
• Renovation-site restrictions
• Condominium or building regulations
• Other obstacles affecting delivery

EVENTS OUTSIDE OUR CONTROL

Light Avenue may change or postpone delivery where circumstances beyond its reasonable control prevent normal fulfilment.

These circumstances may include:

• Supplier shortages
• Labour shortages
• Industrial action
• Fire
• Flood
• Severe weather
• War
• Civil disturbance
• Acts of God
• Other major disruptions

Customers will be informed where practicable if significant changes affect their delivery.